Shipping and Refund Policy

Shipping Policy

Free US Shipping

Every order ships free within the United States.

Processing and Delivery Times

Vuconi Sculpt Leggings ship within 1–2 business days. US delivery typically takes 5–10 business days after shipping.

All other items are made to order. The production time is shown at checkout, and if it differs from a product description, the time shown at checkout applies.

Orders placed on Saturdays, Sundays, or U.S. Federal Holidays are processed the next business day. Delivery times are estimates and may vary with carrier performance.

International Orders

International orders may require additional processing time due to customs and export requirements.

International Taxes and Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country's government. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery. Please check with your local customs office for details before ordering.

Address Accuracy and Delivery Issues

Please ensure your shipping information is complete and accurate. We are not responsible for lost, missing, or delayed parcels due to incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an "undeliverable address," a reshipping fee may be applied to send the items again.

Damaged or Lost Shipments

If your order arrives damaged, please contact support@vuconi.com within 7 days of delivery with photos of the damage. We will work with the carrier to resolve the issue and may replace the item at no cost, subject to verification. For lost shipments, please notify us within 14 days of the estimated delivery date. We are not responsible for delays or losses caused by the carrier, but we will assist in filing claims where applicable.

Delays Beyond Our Control

We are not liable for delays in processing, production, or shipping caused by events beyond our control, including but not limited to natural disasters, supply chain disruptions, or carrier issues. We will notify you of any significant delays and work to fulfill your order as soon as possible.

Exchanges, Refunds and Cancellations

Free Size Exchanges

Not the right fit? Exchange for a different size, free, within 14 days of delivery.

• Items must be tried on only: unwashed, not worn out, with tags still attached.
• Email support@vuconi.com with your order number and the size you need. We'll email you a prepaid return label.
• Once your return is on its way, we ship your new size at no cost.
• Exchanges are for a different size of the same item, subject to availability.

Refunds

Refunds are issued only for items that arrive damaged or defective, or that never arrive (see Damaged or Lost Shipments above). Approved refunds are issued to the original payment method within 5–7 business days.

Order Cancellations

You can cancel within 24 hours of placing your order as long as it hasn't shipped yet. Email support@vuconi.com and we'll refund you in full. Once an order has shipped, it can't be canceled, but free size exchanges still apply.

Payment Terms

Full payment is required at the time of order placement for all products, including made-to-order items. If a payment fails or is declined, we will notify you to provide an alternative payment method within 48 hours. Failure to complete payment may result in order cancellation without further notice.

Errors or Defects

If there is an error on our part (e.g., a mistake in printing or sewing), please email a clear photo of the issue to support@vuconi.com. If the mistake is confirmed, we will remake and ship the corrected item at no cost to you.

Limited Warranty

Our products are crafted with high-quality materials and attention to detail. If you identify a manufacturing defect (e.g., faulty stitching or seaming), please contact support@vuconi.com within 30 days of delivery. Include a clear photo of the defect and a description of the issue. We will review your claim within 5 business days and, if approved, repair or replace the defective item at no cost to you. This limited warranty does not cover normal wear and tear or improper use. Sizing issues are covered by our free size exchanges.

Contact Us

For any questions about our Shipping and Refund Policy or to report an issue with your order, please email support@vuconi.com. We aim to respond within 2 business days. In the event of a dispute, we encourage customers to contact us directly to resolve the issue before escalating to third parties.

Policy Updates

We reserve the right to update or modify this Shipping and Refund Policy at any time without prior notice. The most current version will be posted on this page. Please review this policy before placing an order to ensure you understand our terms.